Gillian Mckenzie

There are a few staff members that are kind and always friendly to me when I'm in there. And I love them for it!

But today was different...

The young fellow at the front counter, I asked him for an Iced Capp with extra creamers on the side. Usually I ask for an Iced Capp made with triple cream but they never get that right, so I asked for creamers on the side. He cut me off and said; "The machine is programmed to put a certain amount in, I can show you if you don't believe me!" I wasn't argumentative in any way, and I asked for a handful of extra creamers...not to be educated on how much the machine spits out.

When he showed me how much went into the cup, I told him sternly; "If you heard me I asked for extra CREAMERS on the side." And just then, another male employee came up and in a condescending tone said; "Hey hey now you're usually not this confrontational, what's wrong?" I took a deep breath and sighed and said, "I'm hardly being confrontational at all, I just wanted my extra creamers." I used a stern voice. The male employee then said; "Oh, sorry, he just doesn't hear well so you have to speak up."

They made the Iced Capp with extra cream, which was fine, but I still didn't get my extra creamers.

They usually bunk up my orders, I can cope with that, but the display I got to witness today was NOT needed, especially over something so simple.